music on hold

►An estimated 70% of business callers are put on hold, and 60% of them hang up and 30% don't call back.
►If your callers hear nothing while on hold, they may think they've been disconnected. Most callers who hear nothing on hold, hang up within 40 seconds.
►Callers who receive information and music on-hold will wait up to 3 minutes longer!
►If you use a radio as a sound source, your callers may be annoyed by static, irrelevant traffic reports, and commercials -- even commercials for your competitors.
►If you use a radio or ordinary music CD, you could be fined up to $100,000 for copyright violation, and go to jail!

• The EncoreCX central control unit has a built-in electronic music synthesizer that will play music (light jazz) for callers on hold.
• You can also easily plug in your own source of music and messages, and we have a wide range of equipment and generic royalty-free recordings.
• If you want a professional custom recording, we strongly recommend FlashPoint Studios.
• Our equipment, recordings and services allow even the smallest business to sound like a giant corporation; and to keep callers entertained, informed and on the line.